{"id":797,"date":"2025-06-11T16:13:56","date_gmt":"2025-06-11T16:13:56","guid":{"rendered":"https:\/\/volannule.ca\/complaints-procedure\/"},"modified":"2025-08-05T20:51:33","modified_gmt":"2025-08-05T20:51:33","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/volannule.ca\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\t\t
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Complaints procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How to claim your compensation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Check your entitlement<\/h3>

To find out if you are entitled to compensation in the event of a flight delay, cancellation or overbooking, submit your claim free of charge on our website. Our team will quickly analyze your file and inform you of your rights according to the laws in force. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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File support<\/h3>

If you are eligible for compensation, one of our advisors will take charge of your case. They will ask you for the necessary supporting documents, answer your questions and keep you informed of the progress of the process, with the aim of maximising your compensation. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment for success<\/h3>

Once your application has been validated, you only pay if it results in compensation. If successful, 30% of the amount obtained (or 45% if legal action is necessary) goes to us. If no compensation is paid, you will not have to pay anything, for whatever reason. <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our strengths<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tPersonalized, human service\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPretium nisi malesuada volutpat ultricies inceptos pulvinar dapibus sapien ornare\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExpertise in aviation law\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPretium nisi malesuada volutpat ultricies inceptos pulvinar dapibus sapien ornare\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tTransparent pricing with no surprises\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPretium nisi malesuada volutpat ultricies inceptos pulvinar dapibus sapien ornare\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tComplexity of procedures\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tPretium nisi malesuada volutpat ultricies inceptos pulvinar dapibus sapien ornare\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Why use a lawyer specializing in aviation law?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Aviation law is a complex field that combines national and international regulations. Airlines often have strategies to limit or deny compensation owed to passengers. Calling on an experienced lawyer ensures you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How long do I have to claim compensation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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First<\/span>, you must make your request to the carrier within the following deadlines:<\/span><\/p>

  • Delay, cancellation or denied boarding: <\/span>before the anniversary date of <\/span><\/span>your disrupted flight!<\/span><\/li>
  • Lost or damaged luggage: immediate declaration to the carrier upon arrival at your destination, and claim on its website within 7 days!<\/span><\/li>
  • Delayed baggage: immediate declaration to the carrier upon arrival at your destination and claim on its website within 21 days.<\/span><\/li><\/ul>

    If you are not satisfied with the response<\/span><\/span>, you have 2 years to sue the carrier in court.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Can I claim even if I have accepted a travel voucher? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    It depends on the terms of the voucher. <\/span>An attorney can verify whether this is a valid or contestable waiver.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Are weather conditions always a legitimate reason for exemption? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No. Many companies use <\/span>The weather as a pretext<\/b>, when other internal causes (lack of crew, avoidable technical problems) are actually involved.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Complaints procedure How to claim your compensation Check your entitlement To find out if you are entitled to compensation in the event of a flight delay, cancellation or overbooking, submit your claim free of charge on our website. 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