When airlines fail to meet their obligations to passengers, they may be required to pay a financial penalty or mandatory compensation, depending on the nature of the problem encountered. These penalties are provided for by Canadian regulations and, in some cases, by international conventions.
A financial penalty (or compensation) may be imposed on an airline in the following cases:
Flight delayed or cancelled without good reason (and attributable to the company)
Denied boarding due to overbooking
Lost, damaged or delayed baggage
Failure to provide mandatory services or communications (meals, accommodations, alternative transportation, etc.)
According to the Air Passenger Protection Regulations (APPR), compensation amounts may vary depending on:
The length of the delay on arrival (between 3 and 9 hours or more)
The type of company (large carriers or small carriers)
The nature of the damage (e.g., overbooking, last-minute cancellation)
Examples of amounts:
Up to $1,000 for a significant delay attributable to the company
Up to $2,100 for lost baggage (according to the Montreal Convention)
Up to $2,400 for denied boarding due to overbooking
Document all the elements of your trip: boarding passes, receipts, email exchanges, etc.
Make a claim directly with the airline.
If no satisfactory response is obtained, you can call on a specialised service or initiate proceedings via the OTC.
In the event of an unjustified refusal, you have the right to claim the penalty provided for by law.
Most airlines often seek to minimize their responsibilities by offering travel credits or invoking exceptional circumstances to avoid paying compensation.
To ensure that you get the compensation you are legally entitled to, without wasting time, money or energy, trust Volannule.com.