Volannule

Passenger rights

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Your fundamental rights: information, assistance, compensation

There are three main principles that govern your passenger rights:

  1. The right to information : the company must inform you of your rights, the cause of the delay or cancellation, and give you a written document if necessary.
  2. The right to care : snacks, accommodation, communications – these services must be provided to you free of charge as soon as waiting times are reached.

The right to compensation : if the company is liable, you can claim a lump sum compensation, varying according to the length of the delay and the size of the carrier.

In some cases (such as a missed trip for serious professional or personal reasons), you could also claim additional damages in court, including through the Montreal Convention.

What a lawyer can do for you

Even though the laws are clear, airlines often dispute claims. It is common for an uninformed passenger to be unfairly dismissed. A lawyer can quickly analyze your situation, tell you if you qualify, send a demand letter, or even represent you in small claims.

The deadlines are short: you generally have one year to make a claim against the company, and two years to take legal action. Legal support significantly increases your chances of obtaining compensation.

Whether you’re faced with a delayed, cancelled or denied boarding, don’t accept losing without checking your rights. You may be entitled to compensation of up to $2,400.

Have your situation analyzed free of charge by a VolAnnule.com lawyer. You will know immediately whether a complaint is justified, and how to assert your rights without delay.

Why take out travel insurance?

Taking out travel insurance is an often overlooked precaution, but it can be essential in the face of the unforeseen events of air travel. It makes it possible to extend the traveller's coverage beyond the regulatory obligations of carriers and to obtain compensation even when the law does not require it.

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Don't be like 99% of travelers...

Most airlines often seek to minimize their responsibilities by offering travel credits or invoking exceptional circumstances to avoid paying compensation.

To ensure that you get the compensation you are legally entitled to, without wasting time, money or energy, trust Volannule.com.