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Cancelled flight: what the company owes you

In the event of cancellation, the airline must offer you the choice between a full refund of the ticket or an alternative flight to your destination. If the cancellation is announced less than 14 days before departure, and if it is attributable to the carrier, you may be entitled to compensation of up to $1,000.

Immediate care is also mandatory: meals, accommodation and communications, just like in the case of a delay. If the airline cannot offer you a replacement flight within a reasonable period of time (usually 48 hours), they should consider flying you via another airline or give you a full refund.

Useful information

In the event of a dispute, passengers can request mediation with the Canadian Transportation Agency (CTA). However, when you are alone in front of an airline, the process can quickly become complex and discouraging. Some companies do not hesitate to delay repayments for several months — sometimes up to 8 months on average!

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Don't be like 99% of travelers...

Most airlines often seek to minimize their responsibilities by offering travel credits or invoking exceptional circumstances to avoid paying compensation.

To ensure that you get the compensation you are legally entitled to, without wasting time, money or energy, trust Volannule.com.