Complaints procedure
How to claim your compensation
Check your entitlement
To find out if you are entitled to compensation in the event of a flight delay, cancellation or overbooking, submit your claim free of charge on our website. Our team will quickly analyze your file and inform you of your rights according to the laws in force.
File support
If you are eligible for compensation, one of our advisors will take charge of your case. They will ask you for the necessary supporting documents, answer your questions and keep you informed of the progress of the process, with the aim of maximising your compensation.
Payment for success
Once your application has been validated, you only pay if it results in compensation. If successful, 30% of the amount obtained (or 45% if legal action is necessary) goes to us. If no compensation is paid, you will not have to pay anything, for whatever reason.
Our strengths
Personalized, human service
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Expertise in aviation law
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Transparent pricing with no surprises
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Complexity of procedures
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Why use a lawyer specializing in aviation law?
Aviation law is a complex field that combines national and international regulations. Airlines often have strategies to limit or deny compensation owed to passengers. Calling on an experienced lawyer ensures you.
Questions
How long do I have to claim compensation?
First, you must make your request to the carrier within the following deadlines:
- Delay, cancellation or denied boarding: before the anniversary date of your disrupted flight!
- Lost or damaged luggage: immediate declaration to the carrier upon arrival at your destination, and claim on its website within 7 days!
- Delayed baggage: immediate declaration to the carrier upon arrival at your destination and claim on its website within 21 days.
If you are not satisfied with the response, you have 2 years to sue the carrier in court.
Can I claim even if I have accepted a travel voucher?
It depends on the terms of the voucher. An attorney can verify whether this is a valid or contestable waiver.
Are weather conditions always a legitimate reason for exemption?
No. Many companies use The weather as a pretext, when other internal causes (lack of crew, avoidable technical problems) are actually involved.